Terms of service.

Introduction Welcome to Simple Window Cleaning. By accessing or using our website and services, you agree to comply with the following Terms & Conditions. These terms govern the use of our website and outline the terms of our service delivery.

Business Details

  • Business Name: Simple Window Cleaning

  • Business Type: Window Cleaning

  • Business Location: 11 Aura Way, Craigieburn, Victoria, Australia

Use of the Website Users agree to use our website solely for the purpose of obtaining information, requesting quotes, and booking window cleaning services. Any attempt to misuse, disrupt, or copy website content, including images, text, and logos, is strictly prohibited.

Quote Process

  • Quotes provided are subject to change. Both Simple Window Cleaning and the customer reserve the right to modify the quote after an on-site inspection if the conditions of the property differ from what was initially discussed.

  • Quotes are not binding contracts and serve as estimates based on the information provided at the time of request.

  • Quotes are provided via email or phone following customer inquiries.

Bookings and Cancellations

  • Customers can cancel their bookings at any time, even on the day of the scheduled service. No cancellation fees apply.

  • No deposit is required to secure a booking.

Payments

  • We accept payments via cash, bank transfer, and debit card.

  • We do not accept payments via credit cards or any payment methods that may charge interest to the customer.

  • Payments must be made in full at the completion of the service unless otherwise agreed.

Service Quality Guarantee

  • We guarantee 100% satisfaction with our window cleaning services. If you are not satisfied with the service provided, please contact us immediately, and we will work to resolve the issue.

Liability & Responsibility

  • Simple Window Cleaning will not be held responsible for delays or cancellations caused by weather conditions, urgent personal matters, or unforeseen circumstances beyond our control.

  • While we strive to provide high-quality service, any pre-existing damage to property or windows is outside the scope of our liability.

Intellectual Property

  • All content on our website, including text, images, logos, and graphics, is owned by Simple Window Cleaning. Users may not copy, reproduce, or use this content for any purpose without prior written consent.

Dispute Resolution & Governing Law

  • In the event of a dispute, we aim to resolve the matter amicably. If a resolution cannot be reached, the matter will be subject to the laws of Victoria, Australia.

Changes to Terms & Conditions

  • Simple Window Cleaning reserves the right to update these Terms & Conditions at any time. Customers are encouraged to review this page periodically to stay informed of any changes.

Contact Us For any questions or concerns regarding these Terms & Conditions, please contact us via email or phone. Our contact details are available on our website.